Arranging care
For yourself or someone else. Start with a call or the form above, and we will arrange a free care assessment.
Get in touch
Talk to a person
No switchboard, no ticket number, no chatbot. Call us, email us, or send the form and we will come back to you.
Call us
07720 829727Answered 7am–9pm, with emergency on-call overnight. You will speak to a person, not a call centre.
Email us
Lyndsey.r@luxuricare.comGood for detail, and for anything you would rather have in writing.
Visit us
Suite 1.17 Repton HouseBretby Business ParkBurton on TrentDE15 0YZBy arrangement — please call ahead so someone is there to talk to you.
Office hours
7:00am – 9:00pm, every day
Care visits
6:00am – 9:00pm, every day
Night visits, sitting services, sleeping and waking nights arranged separately.
Emergency on-call
9:00pm – 7:00am, 7 days a week
One number, day or night
Our office hours are 7:00am to 9:00pm every day. Outside those hours, between 9:00pm and 7:00am, an emergency on-call service runs seven days a week on the same number. There is no second number to remember and no separate line for existing clients — everything runs through 07720 829727.
Contact
Speak to someone local who can actually help.
Contact
Speak to someone local who can actually help.
Send a message
Tell us what is happening
A few details is plenty. We will come back to you however you prefer.
Not sure who to ask for?
Three common reasons people get in touch
Looking for work
We would like to hear from kind, capable people even when nothing specific is advertised.
Raising a concern
Tell us and we will deal with it. You can also contact the CQC independently at any point.
Where we are
Suite 1.17 Repton House
Bretby Business Park
Burton on Trent
DE15 0YZ
Luxuricare is registered with the Care Quality Commission (CQC). Our registered location is Suite 1.17 Repton House, Bretby Business Park, Burton on Trent, DE15 0YZ.
Bretby Business Park sits between Burton upon Trent and Swadlincote, which is why those two towns are our core area. We work across DE11, DE12, DE13, DE14, DE15, DE65, LE65, covering 17 confirmed towns and villages — please ask about your specific address.
Registered with the Care Quality CommissionNot yet inspected — no rating has been published for this service.Regulated activity: Personal care · Location ID 1-27095662090View our CQC profile Before you get in touch
What is the quickest way to reach you?
Call 07720 829727. If we cannot answer immediately, leave a message and we will call you back. For anything that is not urgent, the form on this page works well and gives us the details in writing.
What are your opening hours?
Our office is open 7:00am – 9:00pm, every day. Between 9:00pm – 7:00am an emergency on-call service runs seven days a week. The phone is answered outside normal office hours — it is the same number either way.
Do carers only visit during your office hours?
No — they are different things. Our office is open 7:00am – 9:00pm, every day, but our usual daytime visits run between 6:00am and 9:00pm, every day. Care outside those hours can be arranged according to assessed needs and staffing, including planned night visits, sitting services, sleeping nights and waking-night care.
Is there an out-of-hours number?
No separate number — 07720 829727 covers everything, day and night. Between 9:00pm – 7:00am you will reach the emergency on-call service rather than the office.
I am already a client. Who do I call?
The same number: 07720 829727. It is answered during office hours and, for emergencies, overnight through the on-call service.
Can we visit your office?
Yes, by arrangement. We are at Suite 1.17 Repton House, Bretby Business Park, Burton on Trent, DE15 0YZ, on Bretby Business Park between Burton and Swadlincote. Call ahead so we know to expect you and so someone is there to talk to you properly.
What should I have ready when I call?
Nothing at all. A first call is usually just describing what is happening in your own words. If you happen to know the postcode, the kind of support you think is needed and roughly what times of day, that helps — but it is genuinely fine to call without any of it.
Is the first conversation free?
Yes, and so is the care assessment that usually follows it. There is no charge at any point before care begins, and no setup fee when it does.
I want to raise a concern rather than arrange care.
Please do. Call us and say so, or use the form and tell us that is what it is about. Our complaints procedure sets out the formal route and timescales, and it also explains how to contact the CQC independently of us.
One phone call is usually enough
Call 07720 829727 and tell us what is happening. We will tell you honestly whether we can help.